Patient information
Information sheets, service descriptions and instructions written for the intended reading level.
Professional language services
Careful language for healthcare communication
Healthcare readers have different information needs. We adapt terminology and register to the audience, whether the material is intended for patients, clinical teams or researchers, while preserving the meaning of the source.
English, French and Arabic, in every direction →Support shaped around your content
Clinical and consent material
Clinical documents and consent information reviewed carefully for terminology and completeness.
Research and health communication
Research summaries and organizational communications for professional or public audiences.
Match the language to the reader and the purpose
Patient-facing and professional language
A patient information sheet and a research summary may discuss the same subject at different levels. We clarify who will use the text and which terms need explanation. Plain-language adaptation is agreed separately where it changes the presentation of the source.
Preserve clinical meaning
Negation, timing, quantities and qualifying language can change a statement’s meaning. We review these carefully and raise unclear abbreviations or inconsistent passages. We do not add medical recommendations or resolve clinical uncertainty on behalf of the author.
Plan confidentiality and approval
Initial samples should contain only information needed to assess the work. Agree file handling and authorized access before sharing sensitive records. For consent materials, patient instructions or institutional documents, identify who will approve the translated content and how that review fits the schedule.
Preparing your project
A clear brief makes better work possible
Describe the audience and intended use, and share terminology guidance and approved reference material. Remove unnecessary personal information from an initial enquiry. Agree secure document transfer and any required clinical or institutional review before the project begins.
What to send
- The audience, intended use and approved source version.
- Institutional terminology, abbreviation guidance and relevant reference materials.
- Document-handling requirements and the clinical or institutional reviewer.
From brief to delivery
- 01
Assess the assignment
Confirm the subject, intended reader, sensitivity and required review arrangements.
- 02
Clarify the terminology
Use approved references and refer unresolved abbreviations or meaning questions to your contact.
- 03
Translate and review
Preserve the source meaning and check completeness, terminology, numbers and qualifying language.
- 04
Support the approval handoff
Deliver the agreed version with queries clearly identified for the responsible reviewer.
Example brief
What your project could look like
A clinic’s patient preparation leaflet may include appointment details, instructions and a contact section. The brief identifies the intended reading level and the clinician responsible for confirming that the translated instructions retain the approved meaning.
What you receive
- The translated healthcare content in the agreed format and register.
- A record of unresolved source questions for clinical or institutional confirmation.
Scope boundaries
Clinical validation, ethics approval and regulatory submission services are not implied by a translation assignment.
Your questions, answered
Can you make patient material easier to understand?
We can adapt the language to an agreed reading level. Any change affecting clinical meaning needs validation by your healthcare specialist.
Does translation replace clinical review?
No. Translation supports communication. Clinical approval, suitability for care and institutional requirements remain with the relevant healthcare professionals.
Does a translated questionnaire count as a validated instrument?
No. Translation alone does not establish that a questionnaire measures the same thing across populations. Tell us about licensing, institutional requirements and any separate validation process before the work is scoped.
How do I get a price and timeline?
Describe the project, languages, volume and preferred deadline in the quote form and attach your document. Without a document, use Get in touch or email [email protected]. We respond within one business day and confirm pricing and timing after reviewing the material.
Let’s talk about your project
Have something to translate or a question to ask? We respond within one business day.
