Policy-related documents
Policy wording, schedules and explanatory material using approved definitions and product names.
Language services for your sector
Keep policy and claims language consistent
Insurance communication moves between policy wording, supporting records and customer explanations. We translate the agreed material with attention to defined terms, conditions and references, while leaving coverage decisions and legal approval with your authorized specialists.
English, French and Arabic, in every direction →Content we can help you translate
Claims correspondence
Requests for information, status letters and supporting reports within the agreed handling arrangements.
Customer service content
Forms, website guidance and service notices with consistent instructions and contact details.
What matters in your work
Do not soften conditions or exclusions
Qualifications, time periods and exclusions need to remain connected to the statements they limit. Supply approved wording and identify terms with a contractual meaning. We flag ambiguity rather than interpret coverage or resolve a conflicting clause.
Track the file and its versions
Identify the policy edition, endorsements and the documents relevant to the assignment. For customer records, agree access and transfer arrangements in advance. Source changes must be clearly identified so an older version does not re-enter the review.
Preparing your project
What to include in your brief
- The correct policy edition and all included schedules or attachments.
- Approved definitions, product terminology and mandatory language.
- Document-handling requirements and the reviewer for coverage-related questions.
We review the material before confirming scope, delivery format, price and timing. Allow time for your team’s own approval process as well.
Request a quote →Example brief
A project in your context
A policy update may require a revised booklet and a customer notice. The translation keeps the defined terms aligned while distinguishing the notice’s explanation from the policy wording itself.
A clearly defined scope
Translation does not determine coverage, assess a claim or certify legal or regulatory compliance.
Tell us about confidentiality, format or approval requirements before sharing your documents.
Discuss your project requirements →Your questions, answered
Can you simplify policy explanations for customers?
An agreed plain-language explanation can be translated or adapted, but it should remain distinct from binding policy text. Your authorized team approves any change that affects the description of cover.
Can you use our existing terminology?
Yes. Provide the current glossary, approved wording and previous editions. We flag conflicting terms or unclear references for your confirmation.
Let’s talk about your project
Tell us about your content, audience and deadline. We respond within one business day.
